On Premise

For SICON.OS on-premise deployments, the ability to reset a password depends on whether the system is connected to SICON.Services.

• When SICON.OS is connected to SICON.Services:

  Users can initiate a password reset themselves using the standard “Forgot Password” functionality. This process mirrors the cloud-based mechanism, where a password reset link is sent to the user’s registered email address. Or if the administrator wants to reset the password for it’s users then follow the steps of When SICON.OS is not connected to SICON.Services.

• When SICON.OS is not connected to SICON.Services:

  The self-service password reset functionality is not available. In this case, only a system administrator can reset the password using the administrative tools provided—either through the SICON.OS admin interface or via SICON Support.

This distinction ensures that password recovery is both secure and adaptable to the infrastructure setup of the organization.

SICON.OS is connected to SICON.Services

1. Navigate to the Login Page

   • Open your browser and go to your instance URL (e.g., https://sicon-xxxx.local).

2. Click on “Forgot Password”

   • On the login screen, click the “Forgot Password” button.

3. Enter Your Registered Email

   • Provide the email address associated with your SICON.OS account and click on “Reset password“ button

4. Temporary Password Sent via Email

   • A temporary password will be sent via the email if the email is registered with the SICON.OS

5. Login with Temporary Password

   • Like step 1, open the login page of your SICON.OS and enter the registered email with the temporary password received via email.

💡 If the user logins with using existing old password then the reset process is not valid anymore

6. Change Password

   • Usage of temporary password requires the user to change the password

Now the user can login via email and the new password.

💡 If you do not receive the reset email within a few minutes, check your spam/junk folder or contact your administrator.

SICON.OS is not connected to SICON.Services

The administrator of the SICON.OS can change the password for the users by following the below steps

1. Navigate to the Login Page

   • Open your browser and go to your instance URL (e.g., https://sicon-xxxx.local).

2. Login with admin credentials

   • A user with administrator role can login as a administrator to reset other user’s password

3. Navigate to System Management → Users Tab

   • For the side menu navigate to System Management

   • Under System Management top tabs, click on Users Tab

4. Edit the user

   • Click on edit icon for the user for which you want to reset the password

5. Click on “Reset Password“

   • In the edit user dialog, click on “Reset Password“ button and click on Confirm

6. Temporary password generated

   • A temporary password will be generated and shown to you. Send this temporary password to the user. The user need to change the password for the first time when they login using this temporary password.

   • In case the SICON.OS is connected to SICON.Services then the temporary password will be sent directly to the user’s registered email address.